We stand firmly behind the quality and innovative designs of our products with a 30-day, risk-free trial period which guarantees free returns of like-new products returned in original packaging.

Exceptions to the return policy are listed below:

  • Assembly and installation service cost
  • Expedited shipping cost
  • Volume order including 4 or more items
  • Discontinued, clearance items

Order Cancellation Policy

  • Most orders ship the same day. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.
  • There are no cancellation fees for standard items canceled before shipment.
  • If the item has already shipped, it is subject to our standard return policy.

Return Policy

  •  Please contact us by form or email before returning, we will provide you with return information.
  • A 10% restocking fee may be applied to returns containing 4 or more items.
  • No shipping cost will be applied for the return product during 30 days FREE trail peroid.
  • Returns must be made within 30 days of receipt.
  • Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund.
  • Returns sent without a prior return authorization from Maidesite Desk Store will not be accepted.

Refund Policy

  • Refund only available for the approved return orders within 30 days FREE trial period.
  • Refund will be take 1-3 business days to the original payment method after confirmed receipt of returned items.